HUMAN RESOURCES AND EMPLOYEE RELATIONS MANAGER

Celebrated as a Top Workplace in the D.C. region for seven consecutive years by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.

Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. 

Serves as business partner to Human Resource leaders by assisting with all employee relations matters, to include conducting and documenting investigations, providing training to leaders related HR laws, policies, procedures, and emerging practices, and providing timely counsel to leaders seeking employee relations advice. As HR manager, this position oversees the day-to-day Human Resources operations related to The View Alexandria and Home and Community-based Services. This position also provides additional support to all Goodwin Living communities/service lines with employee relations matters and other initiatives as needed.

Employee Relations Duties/Responsibilities:

1.      Assist management in preparing performance management and formal disciplinary actions. Ensuring official documentation is properly maintained to support recommended employment actions.

2.      Consult with management in developing team member performance improvement plans. Partners with management to ensure proper policies and procedures are followed when preparing notices related to team member counseling and disciplinary action.

3.      Investigate team members’ grievances.

4.      Advise team members and management on company policies.

5.      Coach and counsel team members in collaboration with HR leadership and in conjunction with department directors.

6.      Lead and oversee separation conversations and related actions.

7.      Provide mediation/conflict resolution assistance.

8.      Ensure that company practices, policies, and procedures are implemented in a fair and equitable manner to all team members.

9.      Promote effective communication among team members, supervisors, managers and executive management in matters of personnel and human resources.

10.    Advises and trains managers and supervisors in best employee relations practices and strategies for managing supervisor problems and team member grievances. Develops further training as needed.

11.    Monitors and responds to unemployment claims/hearings for Goodwin Living.

Human Resources Management

1.      Oversees the day-to-day operations of HR for The View Alexandria and Home and Community-based services. 

2.      Provide management oversite to the HR Generalist.

3.      Maintain knowledge of, and ensures compliance with, state, federal, local, and organizational regulations/policies.

4.      Consult with HR leadership on legal matters and serves as a key partner on HR projects and objectives as part of the HR leadership team.

Education and Experience:

1.    A minimum of five years of progressive employee relations experience with leading and conducting internal investigations.

2.   Excellent oral and written communication skills.

3.   Thorough understanding of state and federal laws concerning labor relations.

3.   Ability to remain tactful, and calm, in controversial and/or confrontational situations. Must have a welcoming presence and ability to build relationships with management and team members. 

4.   Bachelor’s degree in Employee Relations, Human Resources or related field or relevant experience.

6.   SHRM-CP / SHRM-SCP or PHR/ SPHR certification preferred.

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health/Dental/Vision Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Student Loan Repayment Program
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Retirement Plan- 401(k)
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.