RECEPTIONIST (FULL-TIME)

Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.

Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice. 
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential. 
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued. 

About the Job:

Position is primarily responsible for providing a variety of receptionist activities in serving residents, visitors, and others that include managing and monitoring security systems within the community, as well as responding to security issues. The receptionist is expected to take an active and decisive role to ensure that sign in procedures are followed, camera views are properly monitored, lock outs and keyless lock system alarms are handled immediately. Additional duties include routing calls and use of computer programs, receive packages, and other deliveries.

Job Duties:

• Managing visitor sign in protocols, ensuring compliance with established procedures.
• Monitoring of fixed camera views on computers located at the Reception Desk
• Responsible for counting and maintaining all cash transactions including but no limited to reconciling each cash bag and petty can drawer on each shift
• Responding appropriately to requests to enter the building at monitored entry points and parking garage, with specific emphasis on ensuring identification is properly verified before entry is allowed
• Handling request related to resident keyless locking system, including assisting or arranging assistance to residents.
• Operates telephone console by recording and delivering messages, transferring incoming calls to residents and appropriate staff, and providing coverage to other departments as requested.
• Assists with and/or is responsible for entering information in incident reports, communication log, and other records and reports.
• Oversees and distributes facility, apartment/mailbox keys ensuring security guidelines and proper procedures are maintained.
• Collects payments and fills out appropriate forms for guestrooms, guest meals; sells and distributes meal tickets; sells stamps, and cashes checks for residents as requested.
• Uses computer to produce hospital and away list, daily change of status list, and various other memos.

Qualifications:

• High school graduate or equivalent required.
• Minimum of two years experience in public relations, customer service, or related area required.
• Must have computer skills in word processing.
• Must be able to deal tactfully, effectively and with compassion with all people.
• Excellent communication skills required.
• Must use discretion and independent judgment when performing job duties.

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Student Loan Repayment Program
• Financial assistance with U.S. Citizenship application or DACA Renewal
• ESL classes
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Retirement Plan- 401(k)
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024!

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.